Supports
Welcome to the ANAN Cooperative Multipurpose Society. Whether you are a long-standing member or a prospective member exploring our services, we are committed to providing you with exceptional support and seamless access to our cooperative solutions.
This brief outlines the official channels and protocols for reaching our dedicated support team regarding accounts, memberships, loans, investments, or general inquiries.
1. Primary Support Channels
To ensure your inquiries are routed to the appropriate department and resolved efficiently, please utilize the following official communication channels:
| Channel |
Contact Details |
Purpose / Best Used For |
| Email Support |
supports@ondostateanan.org |
Official requests, documentation submissions, loan inquiries, and detailed account reconciliations. |
| Phone Support |
+234 (0) 807 311 9322
+234 (0) 802 544 7552 |
Urgent account matters, quick clarifications, and immediate assistance during business hours. |
| Physical Office |
ANAN State Secretariat,
KLM 4, Owo-Benin Expressway, Beside Preston International School, Akure, Ondo State, Nigeria. |
In-person consultations, official submissions, and verified member registrations. |
2. Operating Hours
Our support infrastructure operates strictly within standard business hours. Inquiries received outside these windows will be queued and treated with priority on the next business day.
- Monday – Friday: 8:00 AM – 5:00 PM (GMT+1)
- Weekends & Public Holidays: Closed
3. Support Guidelines for Members
To help us serve you better and protect your account security, please adhere to the following protocols when reaching out:
- Provide Identification: Always include your full name and your unique Membership Cooperative Number in the subject line of all email correspondence.
- Security Warning: ANAN Cooperative Multipurpose Society will never ask for your account passwords, PINs, or sensitive financial security keys via email or phone.
- Turnaround Time: Standard email inquiries are reviewed and responded to within 24 to 48 business hours.
"Prospective Members"
If you are looking to join the society, please state "Prospective Member Inquiry" in your email subject line so our onboarding team can fast-track your request.
Payments
This brief outlines the authorized payment methods, transaction processing timelines, and protocols for verifying deposits, loan repayments, and investment contributions.
Important Security Note: All financial payments must be made strictly through the authorized channels below. The Society will never authorize cash collection by individual staff members.
1. Approved Payment Channels
| Payment Method |
Account Details / Platform |
Purpose |
| Direct Bank Transfer |
Bank: Zenith Bank PLC
Name: Ondo ANAN CMS
Number: 1312391471
|
Monthly savings, share capital updates, and lump-sum loan liquidations. |
| Online Payment Portal |
payments.ondostateanan.org |
Instant online payments via debit cards or direct bank web links. |
| Payroll Deduction |
Via Institutional Remita / RRR system |
Automated monthly deductions directly from source salary. |
2. Processing Timelines
Deposits require varying processing times to reflect securely on your member ledger dashboard:
- Online Portal Payments: Instant to 1 hour
- Direct Bank Transfers: 12 to 24 business hours (requires manual confirmation)
- Payroll / Remita Deductions: 3 to 5 business days after institution remittance
3. Transaction Verification Protocol
To avoid ledger allocation delays, please complete this verification step for all manual bank transfers:
- Submit Proof of Payment: Forward your bank transaction receipt immediately to
payments@anancooperative.org.
- Email Header Standard: Set your email subject line exactly as: [Payment] Full Name - Membership ID.
- Specify Breakdown: State explicitly in your email if the amount is meant for savings, loan repayment, or asset financing.
Correspondences
To maintain transparency, ensure institutional compliance, and guarantee prompt response times, all official requests and notices must adhere to the Society's communication standards.
1. Official Registry Channels
| Type |
Designated Address |
Attention Office |
| Physical Mail |
ANAN National Secretariat,
Plot 559, Mabushi District,
Abuja, Nigeria. |
Office of the General Secretary |
| Official Email |
info@ondostateanan.org |
Administrative Secretariat |
| Escalations |
management@ondostateanan.org |
Management Committee |
2. Mandatory Document Standards
To prevent processing delays, every formal letter submitted must comply with these guidelines:
- Identification: Clearly include your Full Name, Phone Number, and unique Membership ID Number.
- Authentication: Physical letters require an ink signature. Digital variations requesting financial or profile changes must be uploaded as a scanned, signed PDF.
- Subject Standards: Use explicit subject flags such as
[Withdrawal Request] or [Change of Status] followed by your identification data.
3. Response Service Levels
The Registry treats inbound correspondence under strict institutional delivery timelines:
- Digital Delivery Acknowledgment: Within 24 business hours.
- Standard Operational Requests: 3 to 5 business days for tracking updates.
- Statutory / Committee Reviews: Up to 7 business days.
Note: Verbal or informal text messages regarding membership adjustments, loan variations, or partial liquidations are not legally binding on the Society.
